Privacy Policy

1. Information We Collect

A. Information You Provide to Us Directly:

Consultation & Contact Information

When you engage with our concierge services, we may collect personal information such as your name, email address, phone number, and any other details you provide during consultations or communications.

Transaction Information

If you make a purchase through our service, we collect transaction-related information, including payment details, billing address, and purchase history.

Identity Verification and Pay-by-Bank

When you choose pay-by-bank or identity verification, we collect information needed to verify your identity and bank account, such as your legal name, government-issued ID details, and a selfie or biometric check. We receive verification results and tokenized identifiers from our providers and do not store copies of your ID images or biometric data.

B. Information We Collect Automatically:

Usage Data

We automatically collect information about your interactions with our website, such as pages visited, time spent on site, and referring URLs.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing behavior and preferences. You can manage your cookie settings through your browser.

2. How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Service: To source and acquire luxury goods on your behalf, process transactions, and manage your account.
To Communicate With You: To respond to your inquiries, schedule consultations, and provide updates on your acquisition journey.
For Marketing Purposes: To send you information about our services, promotions, and exclusive events, with your consent.
To Improve Our Website: To analyze usage trends and enhance the user experience of our website and services.
For Security and Legal Compliance: To protect against fraud, comply with legal obligations, and enforce our terms of service.
To Verify Identity and Bank Accounts: To authenticate pay-by-bank transactions and reduce fraud risk.

3. How We Share Your Information

We may share your information with:

Third-Party Service Providers: We may share your information with trusted partners who assist us in providing our services, such as identity verification providers, payment processors, shipping carriers, and technology partners.
For Legal Reasons: We may disclose your information if required by law or to protect our rights, property, or safety, or that of our clients.
In Case of a Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement reasonable security measures to protect your information from unauthorized access, use, or disclosure.

We store verification outcomes and tokenized identifiers, not copies of identity documents or biometric images.

5. Your Rights and Choices

Access and Update

If you would like to review, correct, or update the personal information we have on file for you, please submit your request to our dedicated privacy contact at privacy@caviarandchevre.com. We will respond to your request in a timely manner.

Opt-Out of Marketing

You may opt out of receiving promotional emails from us at any time by following the "unsubscribe" link provided at the bottom of every marketing email we send. You can also send your request to be removed from our marketing list directly to privacy@caviarandchevre.com.

Request Deletion

You may request that we delete your personal information by contacting us at privacy@caviarandchevre.com. Please note that we may need to retain certain information for record-keeping purposes, to complete transactions, or to comply with our legal obligations.

6. Children's Privacy

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on this page.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us:

privacy@caviarandchevre.com